TERMS & CONDITIONS
1. Cakes, confections and products.
1.1 The Cupcake Oven and Sarah Thomas (hereinafter referred to as "The Cupcake Oven" or "we", "us", "our") will use the very best ingredients it can source.
1.2 As nuts are used in our kitchen, we cannot guarantee our products are nut free.
1.3 All ingredients are vegetarian.
1.4 We do not cater for severe allergies of any kind. We can provide cakes that are egg, dairy, gluten or nut free but our kitchen and equipment is not and may have traces of these allergens on them.
1.5 Orders will only be confirmed upon receipt of agreed deposit or the full payment, whichever we request.
1.6 A non-refundable deposit will be required to secure bookings for a large event or wedding. Full balance is payable not less than 1 month prior to the event.
1.7 All orders are bespoke and made to your exact requirements and so each quote will be individual and relate specifically to that order.
1.8 Once products are collected or delivered, they become the customers responsibility. The Cupcake Oven will not be liable for any damage occurring whatsoever.
1.9 Once products are set up at an event or venue, we shall take a photograph and request that someone on the premises signs a form. A copy will be left with that person. We shall not be liable for any damage occurring thereafter.
1.10 Once payment has been made a contract is non-cancellable by the customer. Ordering mistakes such as (but not limited to) date, colour, numbers will not be grounds for a cancellation. If an order date is requested by the customer to be changed following confirmation and acceptance of an order, this may not be possible.
2. Classes and Gift Certificates
2.1 All designs learnt at our classes remain the property and copyright of Sarah Thomas and The Cupcake Oven. If you have attended a class you are of course free to use the designs you have learnt for your own cake making, but you must not put the designs together in the same or substantially the same selection as that used by The Cupcake Oven to sell.
2.2 You agree not to teach or share with any other person, in person, via social media, the internet or by any other means, inter alia techniques, designs or recipes learnt. All designs, class notes, teaching methods, recipes remain the property of Sarah Thomas and The Cupcake Oven.
2.3 If we believe at any time that you intend to reteach or share in any way any content of our classes or we believe you may be disruptive to the class by way of behaviour or otherwise or that you may delay any proceedings of the class to the detriment of other attendees, we reserve the right to request you to leave immediately without any further warning. No refunds will be offered in these circumstances whatsoever.
2.4 We respectfully ask that if you teach or intend to teach classes you do not attend ours. Unfortunately, due to the unethical behaviour of others it has become necessary to add this term against our wishes. We apologise for any inconvenience or disappointment this may cause.
2.5 We reserve the right to change the class content at any time.
2.6 Children under 16 must be accompanied by an adult who has also purchased a place at the class. Classes may be suitable from age 10 above. Please contact us to discuss. We have been CRB checked.
2.7 Unfortunately, due to the popularity of our classes, no refunds will be given for cancellations. Please carefully check the date you are booking before you decide to go ahead. Once booked, a date will not be rescheduled. In the unlikely event that we cancel a class, an offer to reschedule will be made. The Cupcake Oven's liability is limited to the cost of the class booked and the amount paid for the class only. It does not cover any payments you may have paid for travel, accommodation or other arrangements or any other payment whatsoever.
2.8 If you have recently had sickness or diarrhoea, we respectfully request in line with Food Hygiene Standards that you do not attend the premises for any reason until a full 48 hours clear has passed. This is to comply with the law and local authority standards.
2.9 If you cannot attend a class you may find someone to attend in your place. You must supply full contact details prior to the class or any such persons may not be admitted.
2.10 We reserve the right to refund you and cancel your place on any class if we feel you are in breach of these terms and conditions, unless the breach is not recognised until less than 4 weeks prior to class date and in that case, no refund will be given.
2.11 Class location may be subject to change. We aim to give at least 2 weeks notice of any such change. The Cupcake Oven will not be liable for any extra travel fees or any charges incurred by any such change of location. This may be by way of a general announcement on Facebook.
2.12 Gift Certificates ("Certificate/s") are valid for 12 months from the date they are issued. No extension of time will be granted. Classes must be booked before expiry (even if that class is on a date beyond the expiry of the Certificate). Class location information contained within any Certificate may be subject to change at any time.
2.13 Certificates may be exchanged for any scheduled class only (class requests not considered), up to the total amount of the printed value. A top up fee may be paid to attend a higher value class or to exchange the Certificate for a 1-2-1 class (dates subject to availability). Any unused portion may be carried forward and used towards another class.
2.14 Certificates cannot be transferred without written confirmation by email from the named holder.
2.15 Once purchased, Certificates cannot be refunded.
2.16 Replacement class notes incur a £10 admin fee. These may be collected in person or posted at request. They will never be sent electronically (eg email, text or messenger.
2.17 Please arrive in good time for your class. We will open the doors no earlier than 5 minutes before the start time. We may delay the start time for up to 10 minutes in case of lateness, but if you are later than 20 minutes, you may not be admitted as you will have missed any health & safety instructions and it will not be possible for you to catch up without disrupting the class. No refunds or rescheduling will be permitted for any reason whatsoever.
3.1 Payments for classes and orders are payable immediately.
3.2 Class places and orders will not be confirmed until full payment is received with the exception of large orders over £200 where an exception may be made.
3.3 Wedding bookings and orders over £200 (excluding stand hire or delivery charges) will require a deposit to secure the date with the balance due one calendar month before the event date.
3.4 When payment is received your booking will be confirmed by email or agreed format/medium.
3.5 If another order or booking is received before payment has been made (within any agreed time or within 24 hours), you may lose your place.
3.6 Payments for private or specifically requested class dates must be made within 48 hours or the date will be released and re allocated.
3.7 The Cupcake Oven will not issue reminders for payments not received either in part or full. Dates will be released and reallocated without further notice. Please make a note of all important dates. It is your responsibility to make payment in order to secure your date.
3.8 Deposits or payments in full are non-refundable.
3.9 For purchases made online you are entitled to a full refund for any services not yet received (ie class attended) under UK law within 14 days of the date of booking. After this time no refunds will be allowed whatsoever.
3.10 Under these terms, if you attend a class booked within the 14 days "cooling off" period, and services are delivered in full in that time, you waive your right to request a cancellation and receive a refund. If you book a class which falls within 14 days of your booking, but you fail to attend for any reason whatsoever, you also waive the right to cancel and receive a refund.
3.11 If a payment is made for a digital download or a class that is available immediately, you have no right to request a refund, or waive any such rights as there may be.
4.1 All content of The Cupcake Oven website including, but not limited to, designs, layout, wording, text, photographs, belong to The Cupcake Oven and may not be copied, duplicated or used in any format or for any purpose without the express permission of The Cupcake Oven and its owner.
4.2 The Cupcake Oven or its owner will not be liable for a failure to perform or a delay due to events outside of its control including, but not limited to:
failure to receive materials needed due to a 3rd party failure beyond our control
extreme weather conditions preventing delivery or collection of products or your attendance at a class, including but not limited to, storm, snow/ice, fire, floods, or any natural disaster whatsoever
impossibility of the use of any relevant means of transport (for delivery or collection of products or attendance at classes)
any act, or attempted act of terrorism
any epidemic or pandemic, or other localised disease or illness, whether previously known or otherwise
4.3 We will endeavour to minimise any disruption to deliveries or attendance at a class due to an event beyond our control. Should it become impossible to run a class, you will be offered an alternative date. No refunds will be offered.
4.4 All personal details supplied to us are confidential and will not be disclosed to any 3rd party. All such details will be destroyed when they are no longer required for our records and will only be held for the time they are required.
4.5 The maximum liability of The Cupcake Oven will not be more than the price of the product or cost of the service.
4.6 The Cupcake Oven holds all relevant Public Liability Insurance and operates under strict HACCP guidelines for all food production, handling, storage and distribution.
4.7 The Cupcake Oven is registered with the local authority and undergoes regular strict inspections in accordance with the law.
4.8 English law will apply to all aspects of any arrangements for the provision of services or products, including the terms above, interpretation and all other disputes or matters arising.
4.9 These Terms are subject to change at any time without prior notice.
5. Online Classes
5.1 All content of our online classes (including but not limited to classes via inter alia Facebook or Zoom) is subject to the same Terms as our in person classes in their entirety.
5.2 It is your responsibility to download the Zoom app onto your device and to understand how to access the meeting. We can run a trial meeting ahead of time if you pre-book an allocated time. This will be charged at £5 for a 15 minute slot and must be pre-paid.
5.3 Read the “Zoom Class Rules – Guidelines for a smooth-running class” document which will be provided to you upon booking.
5.4 Ensure you have all required equipment, tools, materials and ingredients to take part in good time before the class.
5.5 Under no circumstances are you to share login, access, or meeting invitations with another party. If this occurs all involved parties will be removed from the meeting.
5.6 Recording and/or sharing of online classes is strictly prohibited.
6.1 You must confirm 24 hours prior to the class, by email, that you do not display any COVID-19 symptoms (fever/chills, new cough, temperature 37.8 or above, sore throat, loss of smell or taste, muscle aches or a sense of fatigue, or any other symptoms), and you have not been in contact with someone who has suspected COVID-19 for the preceding 14 days. You will not be allowed into the premises (or will be sent home) if it is believed you are suffering with any of these symptoms (or have not confirmed 24 hours before the class that you do not have any symptoms) and will not be able to reschedule or receive a refund.
6.2 We will offer to reschedule on one occasion only, provided at least 24 hours’ notice is given for any of these reasons outlined in clause 6.1. Further cancellations for the same reason will not be valid, and no further rescheduling will be permitted.
6.3 If you do not comply with the return of any requested "Track & Trace", or any other questionnaire or document required at least 48 hours prior to the class, you will not be allowed to attend the class, except at our discretion. No refunds or reschedules will be allowed in these circumstances.
6.4 We will always observe social distancing of 2m inside and outside the premises. This may mean you need to move around if the tutor or other students require access.
6.5 Please take note of any displayed signs.
6.6 Please wear a face covering ("mask") prior to entering the premises. As Essex is now in Tier 2 it will be necessary to wear a mask at all times. If you have a medical reason as to why you cannot wear a mask, please inform us prior to class so that arrangements can be made to ensure everyones safety. Only then will a mask not be necessary once you are behind the screens in the classroom, but you will be required to wear them whenever you leave your work area, or someone else needs to come near you/past the screens, or in the event that you require tutor assistance. A face visor alone is not acceptable in these circumstances for any student regardless of reasons. Please contact prior to booking. A disposable mask can be provided in the event you do not have one.
6.7 Please sanitise your hands immediately upon entrance with the sanitiser provided.
6.8 Please limit the number of items you bring in with you – only bring essentials and leave all coats and unnecessary bags in vehicles in a safe place.
6.9 Please bring your own food and refreshments, including hot drinks in a flask if you require. Only disposable cups and cold water will be provided. PLEASE NOTE WE WILL NOT BE PROVIDING CUPCAKES OR REFRESHMENTS (OTHER THAN COLD WATER) AT THIS TIME.
6.10 Students will not be able to use our fridge or microwave to store or prepare food, except for class requirements.
6.11 Please bring your own pen to make notes as this will not be provided.
6.12 Please arrive in good time for your class. We will open the doors no earlier than 5 minutes before the start time. We may delay the start time for up to 10 minutes in case of lateness, but if you are later than 20 minutes, you may not be admitted as you will have missed any health & safety instructions and it will not be possible for you to catch up without disrupting the class. No refunds or rescheduling will be permitted for any reason whatsoever.
6.13 In the event of a lockdown affecting The Cupcake Oven, The Cupcake Oven Tutors, or any guest tutor's ability to hold/tutor a class, we will reschedule as soon as possible. Please note that in these circumstances, you may not be able to attend on the same day of the week as previously booked. If you previously booked a weekday class, you will not be able to reschedule to a weekend class, except at our discretion.
6.14 Local lockdowns affecting the attendance of a class by a student where the class is running as scheduled requires a minimum of 48 hours notice (unless the event happened with less than 48 hours notice), and in any event as soon as reasonably practicable in order that the place may be offered to someone else. If the place is booked, students will receive a refund. It is the students responsibility to give this notice. Any other cancellations will come under the terms above.
6.15 In the event that we are unable to reschedule your missed class date within a reasonable time, we will provide a "Class Credit Certificate" which can be exchanged for a date in the future (these will have a maximum of 6 months or less in which to activate).